We offer a range of legal services to our clients who range from private individuals to businesses. As part of our business and service to clients we collect, manage, store and process personal data. We observe UK Data Protection legislation in this regard, and are classed as a Data Controller, and as a result are committed to protecting this data and the privacy and rights of those it concerns.
In the main this information is collected so that we can provide our clients with a service and respond to any enquiries they may have. Provide information and advice when requested. Process applications for employment. Process and respond to any complaints and enable us to meet our legal and regulatory obligations.
The personal information provided can include and is not limited to contact details such names, addresses, and telephone numbers and similar information that could identify an individual. Along with other personal data such as National Insurance details, financial details and bank details. This can be provided and collected by us in a number of ways such as by telephone, in correspondence by letter or email, or if a client comes to the office and provides the information directly.
Be assured that any personal information provided is only used for a specific purpose and the legal basis for processing any data supplied is usually to meet the requirements of the contractual basis on which we are instructed or may be instructed if dealing with enquiries. Although data may be shared with third parties this is generally as a result of administering a client case or matter or due to regulatory issues.
The Data Protection legislation gives various rights and protections to you, as a client.
Right to be informed
Right to access
You have the right to request a copy of any personal data that we hold about you. This is called a “Subject Access Request”. We obtain the information requested free of charge and must send this to you within 30 days of your request unless there are exceptional circumstances which would mean that we could not comply with your request within 30 days or other reasons which we would discuss with you.
Right to rectification
This where the information that we hold about you is inaccurate and needs to be amended. If you contact us we will amend the inaccurate information accordingly.
Right to be forgotten
This is where we can erase personal information regarding you. If appropriate this will be done within 30 days.
Right to object
This is the right for you to withdraw to your consent to the use of your data. You can exercise this right at any time. Or if it is deemed that the continued use of your data is no longer legitimate.
Right to restrict processing
This is where you wish to restrict the use of your data where (a) it may be inaccurate but will take time to validate, (b) you feel that our processing of your data may be unlawful, but you do not want us to erase your data, (c) you wish for us to retain your data in order to establish, exercise or defend a legal claim, or (d) you may wish to object to the processing of your data, but we are to determine whether this is appropriate.
Right to data portability
If you would like to move, copy or transfer electronic data that we hold about you to you then please contact our offices.
How long we retain your information for
We retain the information for a period of seven years. This is as a result of regulatory reasons and to ensure that business records are adequate to maintain the requisite levels of insurance to protect our clients and third parties.
Transmission of data outside the EEA
All of the data you provide to us is stored and processed on our server and all the information saved on our server remains within the UK. However, some of your data may be processed outside the European Economic Area (“EEA”) by one of our suppliers. This is restricted purely to word processing. By providing us with your data you agree to this transfer and processing. None of this data is stored outside the EEA as it is destroyed as soon as it is transmitted back to us. Both ourselves and the supplier of word processing services have suitable protection in place to ensure that your data remains secure.
The Information Commissioner
If you have any complaints regarding our website or how we use your personal data then please contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, SK9 5AF. You can find further helpful information about the Data Protection legislation and the collection, storage, transfer and use of personal data on their website at https://ico.org.uk.